How Business Process Management Supports Firm Culture & Staff Morale

how business process management supports firm culture

Happy clients and growing revenues are valuable factors in a firm’s success. But who makes it possible for that success to happen? Dedicated, happy employees who support the firm’s mission, vision and strategic plan.

People are the backbone of your organization. If they’re burned out and disengaged, other areas of the business will suffer. In firms where team members feel they’re supported by leadership there is greater employee retention. Which also contributes to increased productivity and growth.

So how does your firm achieve that elusive state of thriving culture and healthy morale? A good place to start is business process management.

What Is Business Process Management?

The Association for Intelligent Information Management defines business process management (BPM) as,

“A way of looking at and then controlling the processes that are present in an organization. It is an effective methodology to make certain that the processes are efficient and effective, as this will result in a better and more cost-efficient organization.”

How Business Process Management Supports Firm Culture and Morale

But Business process management isn’t just a way to improve efficiency. It can also transform your organization.

Improved Communication

One of the most powerful ways to improve company culture and employee morale is through frequent, transparent communication.

Business process management helps create a unified language and methodology for communicating information relating to the work your firm produces. Work can move through the firm without constant meetings and check-ins. Yet this flow doesn’t reduce communication between team members. It actually improves it. Instead of spending time discussing the next steps in an engagement, checking on the status of a project or clearing roadblocks to getting work done, people can connect on a deeper level and build relationships — all of which supports firm culture.

Reduced Stress and Frustration

Every individual in your firm has a finite amount of mental energy to spend each day. On days spent putting out fires, fixing mistakes and dealing with other stressors and frustrations, that energy tends to run out faster.

Business process management can help reduce stress and frustration by eliminating redundant and inefficient tasks. In addition, your firm can also automate routine, menial tasks. As a result, people spend more time working in their unique ability areas. Ultimately producing higher quality work and employees who feel more invigorated in their roles.

Promotes Respect

Any good business process improvement initiative involves defining key performance indicators (KPIs) to help monitor results and ensure that the firm and its employees meet the correct criteria.

These metrics might be designed to track productivity, throughput, utilization, realization and other elements of success. However, they often have a beneficial side effect: transparency. Metrics promote transparency throughout the firm. That transparency promotes respect and a shared understanding of how each person contributes to the firm’s success.

When employees feel supported and encouraged to do their best work, they’re more engaged and happier in their jobs. Your initial motivation to dig into business process management might be improved efficiency, cost savings and improved profit. However the benefits don’t end there! In addition, business process management supports firm culture. Which will contribute to high employee morale that will benefit your firm for years to come.

If you’re interested in learning more about how Amelio can help improve and automate your firm’s processes, schedule a demo with our Director of Product Development.