It’s time for some tough love. We can always find a reason to blame the client when they decide to leave. They were looking to pay as little as possible, they had unreasonable expectations etc. – we’ve used them all. Here’s the tough love: when it comes to client retention, it’s usually our fault when …
A client blames your firm for something that was not in your control. A hard working and valuable employee is unhappy with you over something that doesn’t pertain directly to you or their work. What’s the best way to deal with these situations? The answer lies with 17th century French philosopher Blaise Pascal who develop …
The answer to this question is not as easy as it may seem on the surface. If your initial reaction is “absolutely” then you are likely thinking of Walmart as being the 800-pound gorilla in their space. They have an exceptional national footprint; they are a household name, and customers return to buy more from …
How would you answer these questions: Tell me about your firm What makes you different? Why do client’s come to your firm? What value do they get from your services? It would not be surprising if you struggled a little to come up with your answers. CPA firms, particularly small and mid sized, tend not …
Mention the name “Donald Trump” and it sure to elicit a reaction. Every day in the news, on social media and in our normal interactions with people, our new President seems to be top of mind. People are not afraid to express their opinions about him – strongly and in no uncertain terms. Most of …
